Troubleshoot connections and access
Use these checks when a workspace, QuickBooks company, or AI app is not available as expected.
I cannot find the workspace I need
Section titled “I cannot find the workspace I need”Make sure you signed in with the account that belongs to that workspace. In Connect, select the workspace name at the top of the sidebar to see the workspaces available to you. If it is not listed, ask a workspace owner to confirm your access.
I connected an AI app but it has the wrong workspace
Section titled “I connected an AI app but it has the wrong workspace”Changing the workspace in the Connect dashboard does not change an existing AI-app connection. Revoke the app’s access from Authorized apps, then reconnect it from the AI app and choose the correct workspace.
I expected a workspace picker but did not see one
Section titled “I expected a workspace picker but did not see one”If you have one available workspace, Connect continues automatically. If you have more than one workspace and the picker does not show the workspace you need, stop before using the app with accounting data. Contact support with the AI app name and the workspace names you expected.
I cannot find a QuickBooks company
Section titled “I cannot find a QuickBooks company”First, check that you are in the right Connect workspace. Then open Connectors and QuickBooks Online. A workspace owner may need to connect the company or give you access before it can appear in your AI app.
My AI app says it needs to sign in again
Section titled “My AI app says it needs to sign in again”Start the Connect sign-in from the AI app. Sign in to Connect, choose the workspace, and finish the approval screen. If the app was previously removed from Authorized apps, this creates a new connection.
I cannot connect QuickBooks
Section titled “I cannot connect QuickBooks”Sign in to the QuickBooks account that has permission to authorize the company. If the company does not appear during QuickBooks sign-in, ask the QuickBooks administrator to check your access.
If the problem continues, contact support with the step where it stopped and the name of the workspace or AI app involved. Do not send passwords, security codes, or accounting records.